Refund Policy

Last Updated: December 12, 2025

At Dubai Attractions Insider, we strive to provide the best booking experience for Dubai attractions. This Refund Policy outlines the terms and conditions for cancellations, modifications, and refunds. Please read this policy carefully before making a booking.

                Important Notice: Refund policies may vary depending on the specific attraction and ticket type. Always review the cancellation policy for your specific booking before completing your purchase.
            

1. General Refund Policy

1.1 Standard Cancellation Timeline

Our standard cancellation and refund policy follows this general structure:

Cancellation Time Before Visit	Refund Amount
More than 48 hours	100% refund (minus processing fees)
24-48 hours	50% refund
Less than 24 hours	No refund
No-show	No refund

Note: This is our standard policy. Specific attractions may have different policies as detailed below.

2. Attraction-Specific Policies

2.1 Theme Parks and Water Parks

(Including LEGOLAND, Wild Wadi, AquaFun)

Cancellation more than 72 hours before: Full refund minus 5% processing fee
24-72 hours before: 50% refund
Less than 24 hours: Non-refundable
Modification allowed once free of charge (more than 48 hours before)
Weather-related closures result in full refund or rescheduling

2.2 Museums and Indoor Attractions

(Including Museum of the Future, Infinity des Lumieres, Green Planet)

Cancellation more than 48 hours before: Full refund minus 5% processing fee
24-48 hours before: 50% refund
Less than 24 hours: Non-refundable
Date changes permitted once for free (more than 48 hours before)

2.3 Adventure Activities

(Including XLine, Desert Safari, Sky Views Edge Walk)

Cancellation more than 48 hours before: Full refund minus 10% processing fee
Less than 48 hours: Non-refundable
Weather cancellations by operator result in full refund or rescheduling
Modifications subject to availability and 10% change fee

2.4 Observation Decks and Viewing Platforms

(Including Dubai Frame, Ain Dubai, The View At The Palm)

Cancellation more than 24 hours before: Full refund minus 5% processing fee
Less than 24 hours: Non-refundable
Time-slot changes subject to availability

2.5 Specialist Experiences

(Including Deep Dive Dubai, Falconry experiences)

Cancellation more than 7 days before: Full refund minus 15% processing fee
3-7 days before: 50% refund
Less than 3 days: Non-refundable
Medical emergencies with documentation may be eligible for rescheduling

3. Non-Refundable Bookings

The following bookings are generally non-refundable:

Special discount or promotional tickets
Group bookings (10+ people) made at discounted rates
Tickets marked as "non-refundable" at time of purchase
Combo packages and multi-attraction passes
Last-minute deals and flash sales
Annual passes and season tickets

                Tip: Non-refundable tickets are typically offered at a significant discount. Consider purchasing travel insurance if you're concerned about potential cancellations.
            

4. Refund Process

4.1 How to Request a Refund

To request a refund:

Contact us via email at info@dubaiattractionsinsider.com
Include your booking reference number
State the reason for cancellation
Provide any supporting documentation (if applicable)

4.2 Processing Time

Refund approval: 2-3 business days
Credit card refunds: 7-10 business days from approval
Bank transfer refunds: 3-5 business days from approval
Other payment methods: Varies by provider (5-15 business days)

4.3 Refund Method

Refunds are processed using the original payment method:

Credit/Debit card: Refunded to the same card
Bank transfer: Returned to the originating account
Digital wallets: Credited back to the wallet

5. Modifications and Changes

5.1 Date Changes

Depending on the attraction and ticket type:

First modification usually free (if done 48+ hours before)
Subsequent changes may incur fees (typically 10-20% of ticket value)
Changes subject to availability at the attraction
Price differences may apply for peak dates

5.2 Time Slot Changes

Same-day time changes subject to availability
May require contacting attraction directly
No guarantee of alternative times during peak periods

5.3 Participant Changes

Name changes permitted for most tickets (with notice)
Age category changes may result in price adjustments
Group composition changes subject to ticket terms

6. Special Circumstances

6.1 Medical Emergencies

In case of medical emergencies:

Full refund or rescheduling may be offered with medical documentation
Doctor's note must be provided within 7 days
Medical certificate must clearly state inability to travel
Processing may take up to 14 business days

6.2 Weather-Related Cancellations

If attraction closes due to weather: Full refund or rescheduling
If you choose not to attend due to weather: Standard cancellation policy applies
Official closure notifications from attractions take precedence

6.3 Force Majeure Events

In cases of events beyond our control (pandemics, natural disasters, government restrictions):

We will work with attraction providers to offer refunds or credits
Resolution depends on individual attraction policies
Credits valid for 12 months may be offered instead of refunds
We follow government and attraction guidelines

6.4 Attraction Closures or Cancellations

If an attraction is closed or cancels your booking:

Full refund provided automatically
No cancellation fees apply
Alternative attraction or date offered where possible
Refund processed within 5-7 business days

7. Group Bookings

7.1 Standard Group Policy (10+ people)

More than 14 days before: Full refund minus 10% processing fee
7-14 days before: 50% refund
Less than 7 days: Non-refundable
Partial cancellations (reducing group size) subject to price adjustments

7.2 Large Group Policy (25+ people)

Custom cancellation terms apply
Deposit may be non-refundable
Contact our group bookings team for specific terms

8. No-Show Policy

If you do not show up for your booking:

Ticket is considered used and expired
No refund available
Cannot be rescheduled
Marked as no-show in our system

9. Processing Fees

The following fees may be deducted from refunds:

Payment processing fee: 2-5% (charged by payment providers)
Administrative fee: Up to 5% (for processing cancellations)
Currency conversion fees: If applicable
Bank transfer fees: As charged by financial institutions

10. Disputed Charges

10.1 Before Disputing

Please contact us first if you have concerns about charges:

Email: info@dubaiattractionsinsider.com
Phone: +442679859142
We aim to resolve issues within 2-3 business days

10.2 Chargeback Policy

Chargebacks without prior contact may result in account suspension
You forfeit your right to the service if chargeback is successful
We reserve the right to dispute unwarranted chargebacks
Supporting documentation will be provided to financial institutions

11. Travel Insurance

We strongly recommend purchasing travel insurance that covers:

Trip cancellation and interruption
Medical emergencies
Travel delays
Personal circumstances

Travel insurance can provide coverage beyond our refund policy terms.

12. Credits and Vouchers

12.1 Credit Terms

When credits are issued instead of refunds:

Valid for 12 months from issue date
Can be used for any attraction on our platform
Cannot be exchanged for cash
Non-transferable to other customers
Extensions may be granted in exceptional circumstances

12.2 Promotional Vouchers

Promotional vouchers are non-refundable
Cannot be exchanged for cash value
Subject to specific terms and expiration dates
Cannot be combined with certain offers

13. Exceptions and Special Cases

The following situations may be handled outside standard policy:

System errors resulting in incorrect bookings
Duplicate bookings made in error
Pricing errors on our website
Incorrect information provided by our staff
Service failures on our part

14. Partner Attraction Policies

Some partner attractions may have more restrictive policies than ours. In such cases:

The partner attraction's policy takes precedence
We clearly indicate this at time of booking
We'll advocate on your behalf with partners when possible
Final decision rests with the attraction provider

15. Refund Limitations

Refunds will not be provided for:

Dissatisfaction with the attraction (address directly with the venue)
Personal schedule changes without valid reason
Failure to meet attraction requirements (height, age, health)
Voluntary non-attendance
Partial use of multi-day passes
Poor personal planning or misunderstanding of ticket terms

16. Complaints and Dispute Resolution

16.1 Filing a Complaint

If you're unsatisfied with our refund decision:

Email details to info@dubaiattractionsinsider.com with "Complaint" in subject
Provide booking reference and detailed explanation
Include supporting documentation
We'll review and respond within 5 business days

16.2 Escalation

If the initial response doesn't resolve your concern:

Request escalation to senior management
Response provided within 10 business days
Final decision communicated in writing

17. Contact Information

For refund requests or questions about this policy:

Dubai Attractions Insider
25 Eileen Cape West Tina
WA1 4PJ, United Kingdom
Email: info@dubaiattractionsinsider.com
Phone: +442679859142
Registration No: 77935269

Customer Service Hours:
Monday - Friday: 9:00 AM - 6:00 PM GMT
Saturday: 10:00 AM - 4:00 PM GMT
Sunday: Closed

18. Policy Updates

We reserve the right to update this Refund Policy at any time. Changes will:

Be posted on our website
Include updated "Last Updated" date
Apply to bookings made after the update
Not affect existing bookings unless legally required

                Important Reminder: Always review the specific cancellation and refund policy displayed during the booking process for your chosen attraction. Policies may vary by attraction, ticket type, and promotional offer. When in doubt, contact us before completing your booking.
            

By making a booking through Dubai Attractions Insider, you acknowledge that you have read, understood, and agree to this Refund Policy.